Transportation Assistant

  • Rogers, AR
  • professional

Transportation Assistant

Rogers, AR



A local and well-established logistics company has several openings for talented individuals. This is a fast-paced, full-time position that will require multi-tasking and excellent communication skills. Duties for the position will include:


  • Freight Covered Every Day (Exceed customer on-time pick-up and delivery expectations; proactive analysis to prevent service failures)
  • Customer Relationship (Consistent and professional communications; effective, prompt and courteous communications with respect to difficult situations, relaying service failures, etc.)
  • Carrier Relationship (Productive carrier relationship development, AP Discrepancy resolution, cover loads, handling and management of difficult situations, etc.)
  • Financial Procedures and Operating Metrics (Detention management, research/resolving invoice discrepancies, benchmark rate achievement, automation objectives, expedite decisions and cost, etc.)
  • Ensure automated routing guide assignment/tender is accepted in Standard Routing Guide (SRG).
  • Scheduling/Schedule appointments with shipper and/or receiver, update the TMS as needed and communicate with Logistics Coordinator
  • Monitor shipments and revise when necessary based on changing shipper, customer, and carrier needs.
  • Review and correct EDI 214 errors
  • Contact carrier to obtain status of load-tendered; continue monitoring the shipment for on-time pick-up, transit, delivered, empty
  • Update load status in system, e.g. loaded, pick-up, delivery, empty, etc Proactively notify Shipper and/or Receiver of Load Status and reschedule pick-up/delivery appointments when necessary
  • Correspond with customer and carrier regarding detention and other accessorial information
  • Utilize TMS to actively manage on-time performance and automation objectives
  • Identify and update status on which Carrier missed pick-up or delivery; provide sufficient comments for communication to customer


Do you know someone matching these skill sets? Refer them today and you both will get $50 with 1st Employment Rewards!


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