Retail Service Advisor
Fayetteville, AR
Monday-Saturday (40 hours per week)
$15/HR

The Retail Service Advisor position is responsible to coordinate communication between customers, service technicians and store team member involving sewing machine repair. This position will initiate machine services and repairs by ascertaining performance problems and services requested through excellent customer service while upholding B-Sew Inn’s core values. This is a full-time position, 40 hours a week including Saturdays. Duties and Responsibilities for the position will include but may not be limited to:
• Greet guest at service check in and determine service needs by listening to guest’s description of symptoms.
• Troubleshoot, diagnose, and resolve maintenance/repair issues on a variety of home sewing/embroidery machines.
• Verify warranty and service contract coverage using records in Point of Sales system.
• Provide service estimates, explaining provisions and exclusions. If machine requires additional work beyond original estimate, contact the customer to advise the extra cost and obtain approval to proceed.
• Provide indication of when service will be completed.
• Write repair orders by describing symptoms, problems, Write repair orders by describing symptoms, problems, and causes, as well as repairs and services required using check in sheet and entering order into Point of Sale system.
• Uses computer database to research availability of merchandise.
• Participates in Physical Inventory.
• Sells service contracts for machines sold.
• Maintain customer records including current contact information such as phone and email.