Program Manager

Program Manager

Location: Fayetteville, AR

Salary: $70,000/year

Job Summary:

The Program Manager is responsible for managing customer relationships, ensuring customer satisfaction, and driving operational efficiency. This role involves providing detailed and timely information to customers, proactively addressing issues, developing strategies to service each customer effectively, analyzing margins, and maintaining performance metrics. The Program Manager will lead cross-functional teams and work closely with various internal departments to support customer needs and drive business growth. Travel may be required up to 20% of the time.

Responsibilities:

Embrace and promote a corporate culture of Honesty, Trust, and Respect.

Respond to customer inquiries regarding expediting, shipping dates, pricing, availability, order processing, and credit processing.

Proactively identify and communicate any issues to customers and propose solutions.

Track customer complaints and returns, ensuring timely and appropriate corrective actions.

Develop a strategy, in collaboration with functional managers, to effectively serve each customer, considering material management, production planning, and quality assurance.

Analyze margins and provide feedback to improve profitability.

Maintain and communicate performance metrics both internally and to assigned customers.

Monitor and manage performance to agreed-upon metrics, taking necessary action to improve performance.

Generate ideas and propose initiatives to customers that reduce costs, improve quality, and shorten lead times.

Review customer purchase orders and quotations, resolving discrepancies before order processing.

Lead new product meetings with internal departments to ensure timely and effective support.

Process and negotiate customer purchase orders and engineering changes, communicating cost and delivery impacts.

Ensure timely recovery of excess/obsolete inventory and other costs from customers.

Manage cross-functional team collaboration with engineering, buying, production, and administrative support.

Ability to travel up to 20% when necessary.

Minimum Qualifications:

Bachelor’s degree or equivalent.

Minimum 5-7 years of experience in a manufacturing environment, with some experience in the electronics industry.

Experience managing customer relationships, including quoting, negotiations, delivery, and quality performance management.

Physical Demands:

The employee is regularly required to sit; use hands and fingers, handle or feel objects, talk, hear, and see. The employee must occasionally lift, stand, walk, climb, balance, stoop, kneel, crouch, crawl, or reach with hands and arms. The environment is fast-paced, time-pressured, and requires accuracy. The employee will regularly multitask between projects, move throughout the office building, and effectively communicate. The normal environment is quiet and typical of an open cubicle setting, with some areas that may be louder at times.

Other Functions:

Follow all relevant policies and procedures.

Perform other duties as assigned to achieve corporate and departmental objectives.

Ability to work independently.

Excellent attention to detail.

Skilled in inventory management techniques (kanban, bonding, safety stock, etc.).

Strong problem-solving abilities and prioritization skills.

General business management knowledge (financial, marketing, etc.).

Computer skills with a working knowledge of MS Office.

Strong team skills, including the ability to interact with all levels in the organization and provide advice and counsel to senior decision-makers.

Ability to quickly and accurately assess and address complex problems using creative approaches.

Demonstrated strategic thinking skills that portray the ability to conceptualize business requirements proactively.

Ability to write and speak effectively with people internal and external to the company.

People skills, customer-oriented, positive attitude, team participation, problem solver.