Inside Sales/Customer Support Rep
Bentonville, AR 72712
Mon-Fri 8AM -5PM
This position will require a highly organized and detail oriented person that will assist the sales team with remote customer interaction. This can be a fast paced position and providing excellent customer service is the goal. In this position you will:
- Maintain customer relationships
- Pro-actively follow-up with clients about their satisfaction as well as confirm that the account manager is providing good support
- Ensure handling of requests. Must make sure requests are implemented on time and in full which may include: order entry, paperwork prep, logistics, service ticket entry, work as a team to deliver exceptional service
- You will contribute to documentation which will require you to document all client contact info and/or supporting activity within their CRM profile. This may include contact information, contract modifications, QBR frequency, etc.
- Through management of service agreement renewals, this position will provide leads to the account managers when opportunities present themselves to upgrade equipment, needs expansion etc.
*** This position will offer full benefits to include 401K and 7.5% profit sharing