Hotel Assistant General Manager
Fayetteville, AR
$16/HR
Hours can vary, evening and weekend hours will be required at times.
**Previous Hotel experience is required**
Essential Job Functions:
- Monitors and ensures compliance with all guidelines for operations
- Conducts monthly department meetings to review new procedures and solicit input from all employees
- Handles and provides resolution to guest complaints and employee issues
- Assigns duties to employees and subordinates and observes performance to ensure adherence to hotel and franchise standards, hotel policies and established operating procedures
- Answers inquiries pertaining to hotel policies and services
- Assists General Manager in annual wage scale surveys; ensures employee wages follow wage and salary guidelines
- Ensures property hiring practices comply with all state and federal requirements
- Performs functions of the General Manager or Assistant General Manager in their absence
- Perform functions of Guest Service Agent as needed
- Provides training, including safety training, to front office staff as directed by Management
- Assists in the selection of Guest Service Agents
- Assists in scheduling front desk personnel within budget guidelines to assure adequate staffing
- Maintains accurate records including cash flow sheet, direct bill accounts, credit card payments, registration cards
- Corresponds with group and travel agents to answer special requests for rooms and rates
- Assists with sales and marketing efforts as directed
- Assist management team in conducting regular staff meetings
- All other duties as assigned
