Customer Service Representative

  • Fayetteville, AR
  • professional

Customer Service Rep

Fayetteville, AR

$15-18 DOE

 

A customer service representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary. Customer feedback is priceless, and the CSRs will gather that for proactive company efficiency. Problem-solving also comes naturally to a CSR. They are confident at troubleshooting and investigate if they don’t have enough information to resolve customer complaints.

The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

Key Responsibilities

  • Manage large amounts of incoming calls.
  • Generate sales leads.
  • Identify and assess customers’ needs to achieve satisfaction.
  • Build sustainable relationships and trust with customer accounts through open and interactive communication.
  • Provide accurate, valid, and complete information by using the right methods/tools.
  • Meet personal/customer service team sales targets and call quotas.
  • Handle customer complaints, provide appropriate solutions and alternatives within measurable time limits; follow up to ensure resolution.
  • Keep records of customer interactions, process customer accounts and file documents.
  • Follow communication procedures, guidelines, and policies.
  • Take the extra mile to engage customers.

Tasks

  • Answer customer service calls professionally and with a positive attitude.
  • Log all customer data for future analysis.
  • Follow all customer service processes and procedures set by the company
  • Continuously evolve expertise in customer service through professional development and on the job experience.
  • Proactively drive customer service goals and objectives.
  • Collect and analyze customer data in ongoing effort to improve overall efficiency in customer support.

Skills/Competencies

  • Proven customer support experience or experience as a client service representative
  • Track record of over-achieving quota
  • Strong phone contact handling skills and active listening
  • Familiarity with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of characters.
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively.

Interested in this position? Let us know and we will be in touch!

Professional Pre-app
Name
Name
First
Last

Call Us

479-717-2910

Visit Us

1148 Stearns Street

Fayetteville, AR 72703

Application Hours

**Application Online Only**

1st Employment is an
Equal Opportunity Employer