Call Center-Customer Resolution Associate

  • Fayetteville, AR
  • professional

Call Center-Customer Resolution Associate

Fayetteville, AR




  • Respond to customer inquiries and requests for service by researching, analyzing, entering, verifying system data, and taking appropriate action to assure accurate and timely resolution.
  • Handle emergency contacts with accuracy and urgency to ensure the safety of our employees and customers.
  • Achieve first contact resolution by reviewing accounts and negotiating with customers to meet customer needs and minimize Company risk.
  • Complete order entry and order completion of work orders.
  • Actively promote the Company’s products, programs and services.
  • Demonstrate and manage effective time utilization.
  • Be a team player.
  • Provide superior service resulting in a favorable perception of the Company.
  • Develop skills to build partnerships within the Company.
  • Develop business acumen.
  • Attend ongoing classroom training and web-based learning opportunities to increase customer service skills and industry knowledge.
  • Other duties as assigned.
  • Maintain positive and effective working relationships with other customer service employees as well as those in support services, including remittance, correspondence, billing, and credit and collections.
  • Maintain positive and effective working relationships with employees in the field resource center.


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1st Employment – Professional Division

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1148 Stearns Street

Fayetteville, AR 72703

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1st Employment is an
Equal Opportunity Employer