Account Resolution Specialist

  • Rogers, AR
  • professional

Account Resolution Specialist

Rogers, AR


40 hours weekly. M-S with one day off during the week.


  • Contacts delinquent customers by telephone or text message to collect overdue payments
  • May grant payment extensions using rules set forth by America’s Car-Mart, Inc.
  • Confers with customers to determine if their monthly incomes, after living expenses, enable them to meet their credit obligations.
  • Seeks to establish an excellent two-way communications relationship with every customer to facilitate solution of any issues.
  • Enters new customer data and other data for current customers in Company’s computer database.
  • Answer incoming text messages or calls from customers who are late on their payments.

o             Provide appropriate resolution by:

?              Scheduling an appointment at the dealership and communicating with dealership what the appropriate resolution should be.

?              Working to resolve the issue ourselves and communicate the resolution to the appropriate dealership

  • Assist in identifying other lot level issues that may be contributing to the collections issues and communicate those issues to the appropriate department.
  • Follow company policies and procedures and support the company’s mission, vision, values, and standards of ethics.
  • Daily attendance is required to ensure all duties are completed in a timely fashion.
  • Other duties and responsibilities as assigned by your direct manager.


Interested in this position? Let us know and we will be in touch!

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5 W Mountain Street, Ste. 201

Fayetteville, AR 72701

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1st Employment is an
Equal Opportunity Employer